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Tech
Tips
Adding or Deleting Software
Recently several of our customers have attempted to add software
to their SchuyLab computer, causing system operation problems.
Other customers have deleted files they believed were unneeded
and disabled the system entirely. SchuyLab is a dedicated system
and the addition of additional software may degrade system operation
or cause significant malfunctions (possibly with loss of data).
Please do not add or delete any software from your SchuyLab system,
this can lead to system errors the resolution of which may result
in billable charges. If you feel it is necessary to add software
to your SchuyLab system please call our technical support line
so that we can help you determine if and how this can be best accomplished.
Win95 and Screen/Power Savers
SchuyLab Tech Support has identified a problem with SchuyLab computers
running Windows 95 screen savers or power saver routines. When
a computer using one of these is left idle it may cause the computer
to "lock up" and stop working when the screen saver or power save
mode activates.
To disable these functions in Win95, right-click on the desk top
and select properties. Choose 'Screen Saver' from the tabs at the
top, then go to the box marked 'Screen Saver' and select '(None)'.
Be sure that the boxes marked 'Low Power Standby' and 'Shut Off
Monitor' do not have a check mark in them.
If you're running SchuyLab on a Win 95 system, please take a minute
to check your settings so that you can avoid this problem.
Testing
Our Patience
Wanted - Anecdotes!
Send us your humorous anecdotes (with personal names deleted, of course),
to share with your fellow lab personnel!
Vet Labs - this includes you, too!
After
Hours Service
Schuyler House technical support is available 24 hours a day at
no extra charge. Our normal business hours are 9:30 a.m. to 6:30
p.m. PST, Monday through Friday.
After normal business hours, technical support is restricted to
problems that prevent you performing or receiving tests.
Please save any calls regarding setting up new tests, ordering
labels, billing problems, requests for training, or other non-critical
issues for the following morning. At Schuyler House we are committed
to supporting all SchuyLab users. We look forward to helping you.
Data
Base Clean-Up
As SchuyLab is used to perform work in the laboratory, it creates
files and indexes for greater efficiency in handling information.
These files and indexes may be considered as 'scratch paper' which
the system uses for a while. Additionally, worksheets will be created
by the tech's, the information on them accepted into the patient's
records, and the (now redundant) worksheet left in memory. Eventually,
this electronic clutter can impede the functioning of SchuyLab,
causing the system to run slowly or even causing it to stop.
The Clean Up Data Base function removes the unneeded files and
compresses the patient report files into a more compact format.
There will be no patient information list by this process. Clean
up will not discard any document until (1) all the results on it
have been accepted, (2) a hard copy of that result has printed
out on a data log function (if your lab selects that option), (3)
the tests have been billed (if the Billing Module is in use).
A full description of the Clean Up Data Base process can be found
in your SchuyLab Manual in Section VII: Maintenance. Before using
Cleanup Database, check to be sure that the Cleanup Parameters
are set the way you want them. This is described in Section VI:
Management, under the heading of Parameter ID Definition.
Labels
SchuyLab can print specimen labels on standard printers. The program
must be configured to the specific label format. To do this, go
to F6/Print > Print Labels > Setup. Select 'Custom Design'
under Format and enter the required specifications for the type
and size of labels that you use. Please be sure to select the correct
labels for your type of printer.
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